01 request for confirmation when the goods are delivered
Once you have received your order, please make sure that your order is correct.
We try to reproduce the color and texture of the product as much as possible, but the impression may be different depending on the screen environment you are using.
Please forgive me for the difference in the detailed impression.
We take all possible measures to ensure the quality of the products, and we conduct 100% inspection before sending all the products. In the event that there is a problem such as damage or contamination of the delivered products, or if it is different from the contents of the order, we will respond immediately. I'll eat.
Please note that our online store will of course bear the shipping costs for the return or exchange of the defective products before delivery.
02 if we cannot accept a return, exchange or refund
Please note that we may not be able to accept the following cases.
If there is a description on the product listing page that you can not accept the return of products that are sale target products such as lucky bag products, outlet products, etc.
(outlet products are old products and exterior defects that the manufacturer's production has ended, display at the store, products that need to be readjusted by the manufacturer, and it is cheaper than usual.)
In the case of return of part of the product purchased in the set sale
If it has been more than 14 days from arrival to contact.
· no photos of defects
If the video is not attached
If the size, feeling and hue of the slight error ※ color error is slightly different from the color displayed product photos by smartphone and PC.
・ if the item is used except for fitting in size, or if it is sent to washing or cleaning
If the condition of the returned item is very different from before shipment
Please be sure to put it in the packaging material [bag/box] at the time of delivery.
If we determine that it is for resale purpose
・ should there be odor on the item
Should there be a foreign body attached (animal hair, other fibers, dust, etc.)
・ excessive returns and exchanges are repeated
・ products purchased or procured by illegal means (including cases that we deems to be fraudulent)
If we judge that it is not appropriate to accept returns or exchanges
If there is a problem with the quality of the product itself, or if there is a problem with the product before delivery due to an accident during delivery, etc., we will return or exchange it even if it falls under any of the above contents.
If you have any questions, please feel free to contact us.
If there is no stock of the exchange size, we may not be able to exchange the size. In that case, since the return and exchange process will be processed according to the customer's convenience, please forgive that the actual cost such as the shipping fee will be paid.
(please be sure to check the product size as it is described on the website.)
03 return/refund method
If you wish to return the product, please contact us via the email line.
Phone calls will be suspended due to the increase of the new coronavirus (COVID-19).
Thank you for your understanding.
[return procedure]
1) within 14 days from the date of receipt of the goods, attach an image (full product image and enlarged image of the defect) and a video that can prove the defect. Please email us with your order number, incorrect/defective item number and the reason for the refund.
2) after receiving the return application, we will contact you separately.
3) please be sure to include a note with your order number, name and item number in the package (box, vinyl, etc.).
Please note that we will not be able to process the return or refund if you have returned the item without the return application or application.
Please note that the shipping costs for the return of goods will be handled in accordance with the reasons attributable to you.
In the case of EMS, since payment on delivery is not possible, please send the receipt for the shipping fee by email after the item is shipped. After confirmation, we will refund you.
【 refund procedure 】
The refund amount of the return is the actual amount paid. If you purchase with a coupon or discount, it will be refunded with the amount paid after the price is reduced.
After the returned items arrive at our company, after confirming the returned items, the refund procedure will be completed in approximately (7 business days).
We will contact you by email after the refund process is completed.
The refund fee will be borne by our company.
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